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Turn Service Into a Growth Driver

Dynamics 365 Customer Service empowers MSPs to deliver exceptional support while uncovering revenue opportunities hidden in every interaction. By connecting service teams with sales, account management, and delivery, your MSP can transform support from a cost center into a core part of your growth engine.

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The MSP Problem 

Many MSPs face: 

  • Service teams siloed from sales and account managers.
  • Tickets resolved without feeding insights back into the revenue strategy.
  • Change orders handled manually and inefficiently.
  • Lack of visibility into customer satisfaction and churn risk.
  • Service teams not trained or incentivized to identify expansion opportunities.

When service is disconnected, it creates frustration for customers and missed opportunities for the business.

The Solution: Dynamics 365 Customer Service

With Customer Service, MSPs can: 

  • Connect customer support to Dynamics 365 Sales, ensuring opportunities flow back into the pipeline. 
  • Streamline ticketing, case management, and knowledge sharing across teams. 
  • Automate workflows and change order processes, integrated directly with billing and finance. 
  • Empower service agents with Copilot to:
  • Summarize cases, highlight recurring issues, and suggest next steps. 
  • Recommend cross-sell or upsell opportunities during interactions. 
  • Deliver faster, more accurate responses inside Outlook or Teams.  

What Good Looks Like 

  • Customers experiencing fast, seamless support across every channel.
  • Service agents enabled to contribute to account growth, not just issue resolution.
  • Real-time visibility for account managers into service health and customer satisfaction.
  • Automated workflows turning support signals into pipeline opportunities.
  • A proactive, AI-enabled service model that drives both loyalty and revenue.

How to Get Started 

Dynamics 365 Customer Service is a core part of the MSP Revenue Engine and integrates seamlessly with Sales, Marketing, Business Central, and Project Operations. Packages are customized based on your MSP’s service structure, customer base, and growth priorities. Empellor CRM helps MSPs design and implement Customer Service strategies that unlock both efficiency and expansion.

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Future-Proof  Your MSP With Connected Service 

Support is no longer just about closing tickets — it’s about creating loyal customers who expand their business with you. With Dynamics 365 Customer Service, MSPs can deliver excellence at every touchpoint while surfacing insights that fuel renewals, upsells, and long-term growth.

Ready to transform service into a revenue engine?

Book a Call Today and Explore Customer Service With Empellor CRM
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